Effective Date: July 1, 2025
Hubbing Ecom Pvt Ltd (“Hubbing Ecom”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share your personal information when you use our website (https://www.hubbingecom.com), mobile application SYMBAA, and related services (collectively, the “Services”).
This Privacy Policy complies with the provisions of the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 as notified by the Ministry of Electronics and Information Technology, Government of India.
1. Information We Collect
We collect the following categories of personal information, as provided by users, collected through device permissions, or received from approved third-party sources:
Personal Information
- Name
- Email address
- Phone number
Location Data
Precise location (GPS), only when the user grants permission.
Photos
Accessed only when explicitly uploaded or selected by the user within the app for features that require them.
Device Identifiers
Device or other unique identifiers (e.g., IP Address, Android ID), for app functionality and fraud prevention.
Third-Party Services
We use third-party SDKs and services such as:
- OneSignal: To notify users of in-app push notification. Privacy Policy.
- Payment Gateways: To process in-app transactions securely.
Payments
When you make the payment for the eSIM purchase or plan purchase, then you provide our third-party payment service provider with your credit or debit card information. We don’t collect your payment card details. For payments, we redirect you to our third-party payment service provider, which collects and processes your payment request.
Note: We do not collect or use any sensitive personal information beyond what is explicitly listed above.
2. Collection, Use, and Disclosure of Personal Data
How We Collect Personal Data
We typically collect data when you use our mobile application, voluntarily provide it, or when it is submitted by an authorized representative with your consent. If required by law or regulation, we may also collect data without consent. Consent will be obtained before collecting additional personal data or using data for new purposes.
Purposes of Collecting Data
- To verify identity
- To process transactions and manage in-app purchases
- To analyze service usage, improve features, and fix issues
- To manage communications, feedback, and complaints
- To manage our relationship with you
- To comply with legal or regulatory requirements
- For any other purposes you’ve authorized
Disclosure of Data
Your data may be disclosed when required to perform our services or to third parties assisting us with these purposes.
3. Withdrawing Consent
You may withdraw your consent for data collection, use, or disclosure at any time by submitting a written request via our Data Access Request Form. Upon receiving your request, we will inform you of the possible implications, including how this may affect the services we provide. Please note that withdrawal does not affect our right to collect, use, or disclose data where permitted by law.
4. Data Deletion
You may request the deletion of your personal data at any time by either:
- Selecting “Delete Account” from the Profile page within the SYMBAA App, or
- Submitting a request through our Data Access Request Form.
Once your request is received, we will initiate the deletion process in accordance with our data protection policies and applicable legal requirements.
5. Access and Correction of Personal Data
If you wish to:
- Access a copy of your data or learn how it’s used
- Correct or update your personal data
Please submit a request through our website’s contact form at https://hubbingecom.com/#contact. We will strive to respond within 10 business days.
5A. Data Retention
We retain your personal data only as long as it is necessary for the purposes stated in this Privacy Policy or as required by applicable laws and regulations. Once the data is no longer needed, we will securely delete or anonymize it in accordance with our internal data protection policies.
6. Data Security
We take stringent measures to protect your data against unauthorized access or misuse. These include restricted access, password protection, antivirus tools, regular software updates, and multi-factor authentication where necessary. Although we aim for high security, please note that no method of transmission over the Internet is fully secure.
7. Children’s Information
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under this age. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it from our records.
If you believe your child has provided personal information via the SYMBAA app, please contact us at admin@hubbingecom.com, and we will promptly investigate and remove any such data.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted in the app and/or on our website with the updated effective date.
9. Contact Us
Hubbing Ecom Pvt Ltd
4th Floor Office No 404, BRAHMDEV CHAMBER
Kola Kusma Saraidhela, Dhanbad, Jharkhand, India – 828127
Landmark: Opposite Westside Near Big Bazaar
📧 Email: admin@hubbingecom.com