Privacy Policy
Effective Date: 1st, July 2025
Hubbing Ecom Pvt Ltd (“Hubbing Ecom”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share your personal information when you use our website (https://www.hubbingecom.com), mobile application “SYMBAA”, and related services (collectively, the “Services”).
1. Information We Collect
We may collect and process the following types of information:
Personal Information: Name, email address, phone number, billing address, and payment details when you create an account or make a purchase.
Account Information: Details related to your purchases, payment status, and usage of eSIM profiles (for billing and service purposes only).
Device and Usage Information: IP address, device type, operating system, browser type, and usage data (such as pages visited, time spent, and actions taken on our Services).
Communications: Records of your interactions with our customer support and any feedback you provide.
Cookies: We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content in accordance with applicable data protection laws.
Sources of Data: Directly from user, Automatically via website/app, Third parties.
2. How We Use Your Information
We use your information for the following purposes:
To provide, operate, and maintain our Services
To process your transactions and manage your account
To communicate with you about your orders, account, offers, or customer support inquiries
To improve our Services and develop new features
To comply with legal obligations and prevent fraud
3. Legal Basis for Processing
We process your personal information based on your consent, to fulfill our contractual obligations to you, and as required by law. This privacy policy is governed by the provisions of the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as notified by the Ministry of Electronics and Information Technology, Government of India. All data collection, processing, and retention practices adhere to the requirements set forth in these laws.
4. Sharing Your Information
We do not sell your personal information. However, data may be transferred outside the user’s country. We may share your information with:
Service providers who assist us in operating our business (such as payment processors, vendors from whom procurement is done and IT support)
Regulatory authorities, if required by law
Other parties with your explicit consent
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal information
Withdraw your consent at any time
Object to or restrict certain types of processing
To exercise these rights, please contact us at [insert contact email].
7. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
8. Children’s Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Hubbing Ecom Pvt Ltd
4th Floor Office No 404, BRAHMDEV CHAMBER,
Kola Kusma Saraidhela, Dhanbad, Jharkhand, India, 828127
Landmark: Opposite Westside Near Big Bazaar
Email: admin@hubbingecom.com